PRIVACY POLICY

Last Updated: August 31, 2026

1. Introduction

GMS Creativo respects your privacy and is committed to protecting personal information handled through its websites, products, services, customer accounts, licensing systems, support channels, and related technologies.

This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you access or use Stellar Plugin Manager, a product of GMS Creativo.

By using our websites, services, or Stellar Plugin Manager, you acknowledge the practices described in this Privacy Policy.

2. Data Controller

The entity responsible for the processing of personal information is:

Business Name: GMS Creativo
Product: Stellar Plugin Manager
Business Address: Panamá City. Republic of Panamá
Email: support@stellar.gmscreativo.com
Website: stellar.gmscreativo.com

For the purposes of this Privacy Policy, references to “GMS Creativo,” “Stellar,” “we,” “us,” or “our” refer to GMS Creativo in its role as provider of Stellar Plugin Manager, as applicable.

3. Scope of This Policy

This Privacy Policy applies to information processed through:

Our websites.
Customer accounts.
Checkout and purchasing processes.
License activation and validation systems.
Stellar Plugin Manager.
Software update systems.
Customer support.
Contact forms.
Transactional emails.
Technical infrastructure.
Security and fraud-prevention systems.
Backup, restore, rollback, and Safe Update-related services where applicable.
Other services directly associated with Stellar Plugin Manager.

4. Information We May Collect

The type of information collected depends on how you interact with GMS Creativo and Stellar.

4.1 Identification Information

We may collect information such as:

First and last name.
Business or organization name.
Account username.
Customer identifiers.
Country or region.
Other information needed to identify an account, order, or license holder.

4.2 Contact Information

This may include:

Email address.
Telephone number where necessary.
Billing or business address.
Information submitted through contact or support forms.

4.3 Order and Billing Information

We may process information such as:

Order number.
Product purchased.
Subscription or license plan.
Purchase date.
Billing amount.
Renewal date.
Subscription status.
Billing information necessary to issue invoices or comply with accounting obligations.

4.4 Payment Information

Payments may be processed by third-party payment providers.

GMS Creativo may receive transaction identifiers, payment status, refund information, billing details, and other information reasonably necessary to manage the transaction.

We do not necessarily receive or store complete payment card information when payment processing is handled directly by a third-party payment provider.

4.5 License Information

Our licensing systems may process:

License keys or license identifiers.
License status.
Product edition or plan.
Activation date.
Expiration date.
Number of allowed sites.
Number of active installations.
Domains or websites associated with a license.
Software version.
Subscription status.

4.6 Technical Information

We may process technical information reasonably necessary to operate, secure, maintain, troubleshoot, and improve Stellar, including:

IP address.
Browser information.
Operating system.
WordPress version.
PHP version.
Stellar version.
Website domain.
Server responses.
Request timestamps.
Technical identifiers.
Error information.
Diagnostic information.
Security events.
Connection and API logs.

5. Information About Connected WordPress Websites

Stellar Plugin Manager is designed to manage WordPress websites.

When a user connects a website to Stellar, the software may process technical information needed to provide the requested functionality.

Depending on the features used, this information may include:

WordPress version.
Installed plugins.
Plugin versions.
Installed themes.
Theme versions.
Available updates.
Website health or operational status.
Update status.
Backup status.
Restore status.
Rollback information.
Safe Update status.
Relevant PHP or technical errors.
Technical information needed to determine whether an operation completed successfully.

Only information reasonably required for the relevant functionality should be processed.

6. Website Content and Customer Data

Certain Stellar features may require technical access to website files, databases, configuration information, or other website content.

This may occur when performing operations such as:

Backups.
Restores.
Rollbacks.
Updates.
Safe Updates.
Integrity checks.
Troubleshooting.

GMS Creativo does not claim ownership over customer websites, databases, files, content, or personal information contained within customer-managed websites.

Customers remain responsible for ensuring that they have the necessary rights, permissions, and lawful basis to process information contained within the websites they manage through Stellar.

Where required, additional data-processing terms may apply between GMS Creativo and customers acting on behalf of third parties.

7. How We Use Information

We may use information for the following purposes.

Providing the Service

To:

Create and manage accounts.
Process purchases.
Deliver software.
Generate licenses.
Validate licenses.
Manage subscriptions.
Provide software updates.
Provide requested functionality.
Maintain connected services.

Customer Support

To:

Respond to inquiries.
Investigate technical issues.
Diagnose errors.
Provide assistance.
Resolve account, billing, license, or software problems.

Security

To:

Detect fraud.
Prevent unauthorized use.
Protect customer accounts.
Protect licensing infrastructure.
Detect suspicious activity.
Prevent abuse.
Protect our systems, websites, and services.

Legal and Administrative Purposes

To:

Maintain accounting records.
Issue invoices.
Process refunds.
Handle disputes.
Respond to lawful requests.
Establish, exercise, or defend legal rights.
Meet applicable legal obligations.

Product Improvement

Technical and operational information may be used to:

Diagnose bugs.
Improve compatibility.
Improve performance.
Improve security.
Develop features.
Improve the reliability of Stellar.

Where practical, aggregated or anonymized information may be used for analytical purposes.

8. Legal Basis for Processing

Depending on the circumstances and applicable law, personal information may be processed on the basis of:

Performance of a contract or steps requested before entering into a contract.
Compliance with legal obligations.
Consent.
Legitimate business interests.
Protection of our systems, users, and services.
Establishment, exercise, or defense of legal claims.
Other lawful bases recognized by applicable law.

Where processing relies on consent, consent may be withdrawn where legally permitted.

9. License Validation

Stellar may periodically communicate with GMS Creativo licensing servers.

These communications may be used to verify:

Whether a license is valid.
Whether it is active, expired, suspended, or revoked.
The applicable plan.
The number of authorized websites.
The number of active installations.
The expiration date.
The domain associated with an activation.
Software version.
Availability of updates or premium services.

License verification may occur automatically.

This functionality is designed to enforce legitimate licensing limits and provide the features associated with the customer’s plan.

License validation does not authorize GMS Creativo to arbitrarily access or inspect private website content unrelated to the operation of Stellar.

10. Backups and Restores

When users activate backup or restore functionality, Stellar may process website files and databases as technically necessary to create, maintain, download, restore, verify, or delete backups.

Backup data may contain personal information belonging to website visitors, users, customers, employees, or other individuals.

The website owner or administrator remains responsible for ensuring that such information is handled lawfully.

The storage location and retention of backup files may depend on the product configuration, server environment, hosting provider, plan, and feature used.

11. Automated Technical Actions

Certain Stellar features may perform automated technical actions, including:

License validation.
Site-limit enforcement.
Update checks.
Backup creation.
Restore operations.
Integrity checks.
Health verification.
Automatic rollback.
Error detection.
Security-related restrictions.

These actions are generally technical and operational in nature.

Where applicable law gives individuals specific rights regarding automated decision-making with significant legal effects, those rights will be respected.

12. Retention of Information

Information may be retained for as long as reasonably necessary to:

Maintain a customer account.
Provide a license.
Provide a subscription.
Fulfill contractual obligations.
Provide support.
Process transactions.
Maintain security records.
Resolve disputes.
Meet accounting, tax, regulatory, or other legal obligations.
Protect or enforce legal rights.

Once information is no longer required, it may be deleted, anonymized, or restricted in accordance with applicable requirements.

13. Service Providers

GMS Creativo may use third-party service providers to operate portions of its business.

These providers may include services relating to:

Hosting.
Cloud infrastructure.
Email delivery.
Payment processing.
Billing.
Security.
Customer support.
Analytics.
Backup infrastructure.
Communications.
Software development or technical infrastructure.

Third-party providers should receive only the information reasonably necessary to provide the relevant service.

14. Sale of Personal Information

GMS Creativo does not sell personal information to third parties for their independent advertising purposes.

Information may nevertheless be shared where reasonably necessary to operate the service, process transactions, comply with law, protect legal rights, or perform functions described in this Policy.

15. International Processing

Our customers, service providers, infrastructure, and business operations may be located in different jurisdictions.

Information may therefore be processed or stored outside the jurisdiction in which a user resides.

Where applicable law requires safeguards for international transfers of personal information, appropriate legal mechanisms will be used.

16. Communications

We may send communications relating to:

Orders.
Payments.
Account activity.
License activation.
License expiration.
Renewals.
Security.
Product updates.
Support.
Service changes.
Operational notices.

These communications may be necessary for the performance of our services and are not necessarily promotional.

Marketing communications will be sent only when permitted under applicable law.

Users may unsubscribe from promotional communications using the method provided in the relevant message.

17. Security

GMS Creativo uses reasonable technical and organizational measures intended to protect information against:

Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.

However, no Internet-connected service, server, network, database, or storage system can guarantee absolute security.

Users are responsible for taking reasonable measures to protect their:

Account credentials.
License keys.
WordPress administrator credentials.
Servers.
Hosting accounts.
Devices.
Backups.

18. Data Breaches and Security Incidents

If GMS Creativo becomes aware of a security incident involving personal information, we may investigate the incident and take reasonable measures to contain, mitigate, and remediate it.

Where notification is required by applicable law, affected parties or competent authorities will be notified as required.

19. User Rights

Depending on applicable law and the user’s circumstances, individuals may have rights regarding their personal information, which may include the right to:

Request access.
Request correction.
Request deletion.
Request restriction of processing.
Object to certain processing.
Request portability where applicable.
Withdraw consent where processing is based on consent.
Request information about how personal data is used.

Requests may be submitted to:

support@stellar.gmscreativo.com

We may request reasonable verification of identity before processing certain requests.

20. Complaints

Users who believe their personal information has been handled improperly may contact GMS Creativo using the details provided in this Policy.

Users may also have the right to submit a complaint to the competent data protection or regulatory authority under applicable law.

21. Children

Stellar Plugin Manager is a professional website-management product and is not specifically directed to children.

We do not knowingly seek to collect personal information from individuals who are legally unable to consent to the relevant processing.

22. Cookies and Similar Technologies

Our websites may use cookies and similar technologies for purposes including:

Essential website functionality.
Authentication.
Shopping-cart functionality.
Security.
Preferences.
Analytics.
Performance measurement.
Marketing, where permitted.

Where consent is legally required for non-essential technologies, appropriate consent mechanisms should be provided.

23. Third-Party Websites

Our websites and software may contain links to third-party websites or services.

GMS Creativo is not responsible for the privacy practices, content, security, or policies of independent third parties.

Users should review the privacy policies of those services separately.

24. Changes to This Privacy Policy

GMS Creativo may update this Privacy Policy to reflect:

Changes in Stellar.
New functionality.
Changes in business practices.
Security developments.
Changes in service providers.
Applicable legal requirements.

The current version will display its latest revision date.

Where required by applicable law, material changes may be communicated through reasonable means.

25. Contact

For privacy questions or requests:

GMS Creativo
Stellar Plugin Manager
Email: support@stellar.gmscreativo.com
Website: stellar.gmscreativo.com

Stellar Plugin Manager is a product of GMS Creativo.